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Refund & Cancellation
Refund Policy
Cancellation & Refund Policy - To ensure smooth operations and planning for all guests, the following cancellation policy applies to all confirmed reservations at Orchids Jungle Camp.
Cancellation Requests
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All cancellation requests must be submitted in writing via email to sales@orchidsjunglecamp.com
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The cancellation will be considered effective from the date and time the email is received.
Cancellation Charges
Cancellation charges will apply as follows:
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15 days or more prior to arrival:
Full refund of the booking amount, after deduction of payment processing charges.
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10–14 days prior to arrival:
25% of the total booking amount will be charged as a cancellation fee.
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7–9 days prior to arrival:
50% of the total booking amount will be charged as a cancellation fee.
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0–6 days prior to arrival, or in case of a no-show:
100% of the booking amount will be retained and no refund will be applicable.
Refund Processing
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All applicable refunds will be processed via bank transfer only
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Refunds are typically processed within 2–4 weeks from the date of cancellation, subject to bank processing timelines
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A 10% deduction towards payment gateway and transaction processing charges will apply on all refunds
Important Note
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Please note that safari bookings once confirmed are non-refundable and non-transferable, as per the rules of the forest department
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In case of genuine medical emergencies or unforeseen circumstances, management may review cancellation requests at its discretion